Frequently Asked Questions

  • What if I need a lot of casters?

    Wholesale Caster stocks large quantities of the most popular casters and wheels. If you need more than we have on hand, we will partially fill your request right away and complete it as soon as possible. We can fulfill orders for specialized casters too, though we may need to order them.

  • What is your minimum order?

    No order is too small. We strive to satisfy all our clients—from one-man shops to global giants.

  • If the product doesn’t work, can I return them?

    We’re not satisfied unless you’re satisfied! If any product does not satisfy your needs, it may be returned within 30 days of order receipt for a product refund. Before sending your item back, you must contact Wholesale Caster with information for your Return Material Authorization (RMA) Number. Returned* merchandise must be in its original box, in new condition and include a copy of our packing slip. Please mark the RMA Number clearly on the outside of the packaging. Client is responsible for return freight charges. Returned product is subject to a 15% restocking fee.

  • How do you handle shipments?

    We ship using a variety of methods to best satisfy our clients’ requirements. Just tell us your preference and timing.

  • Do you ship internationally?

    No, we don't ship Internationally.

  • Do you have price breaks?

    Large orders allow us to realize efficiencies in our operations, and we pass on the savings in the form of volume discounts.

  • How do I set up a website account with you?

    Accounts can be set up via our Create Account page. You’ll be able to keep track of your past orders and more.

  • Do you offer promo codes?

    Yes, we do offer promo codes. We either post it on our social media, newsletters, website banners and direct messages.

  • Do I need to set up account to avail bulk order discount?

    You can avail discount even if you do not have account with us. But we recommend you to create one so that we can offer you greater deals.

  • How can I avail Free Shipping?

    You can avail free shipping on all items in a cart with a minimum of $19.99 spent.